Frequently Asked Questions

1.What is your shipping policy?

Please click here for the shipping policy.  Please note we are suspending shipments from the 29th November 2023 to the 3rd January 2024 for our annual inventory and seasonal break. The website will remain operational for pre-orders and virtual gift cards can be ordered at any time.

2.Do you ship internationally?

We ship to Ireland, Northern Ireland and most countries in Europe. If customers choose the non-registered option, the order is not trackable and not insured. We strongly recommend our customers to choose the registered option for insurance and traceability purposes since An Post does not refund anything if the packet is shipped in standard shipping (non registered). We do not provide phytosanitary certificate at this time. It is your responsibility to check which customs and legal requirements exist in your country before you buy seeds from us. We will take no responsibility if the seeds are lost or destroyed. Please contact us through our contact page on our website if you cannot manage to check out.

3.When will my order be shipped?

Orders typically ship twice a week on a Tuesday or Thursday depending on when your order was placed. We will send you an email when your order has been dispatched.

4.How will my order ship?

We use the Irish postal service An Post. Please note that the postal service can sometimes be unreliable therefore we recommend you choose the registered options at check out. An Post does not refund anything if the packet is shipped in standard shipping (non registered).

5.Why has the shipping rate change?

We may change the shipping rate for multiple reasons:

-An Post, the Irish postal service, in Ireland changes their rate regularly. We therefore have to follow.

-An Post occasionally has issues. Therefore for Ireland we have switched to digital stamps allowing us to know when a post is delivered to the customer in Ireland. We are hoping this will make An post more answerable when the mail goes missing. 

 

6.How long will it take to receive my order?

It depends on when your order was placed. We dispatch orders on the Tuesday and Thursday. Once your order has been dispatched, it takes on average 2 to 5 days for you to receive the order delivered by An Post within Ireland. For customers living outside of Ireland, the packets can take up to one month.  An Post does not refund anything if the packet is shipped in standard shipping (non registered). We strongly recommend to all our customers to choose the Registered shipping option at check out for traceability and insurance purposes. If the customer chooses non-registered shipping, we unfortunately have no visibility on the seed envelop once it has left our facility. 

7.How do I change my order?

Please reach out to us if your order has already been placed and has not been dispatched yet.

8.There was an error with the items I received, what can I do?

If you notice any error, please do not open the seed packet. Please contact us as soon as possible.

9.Why am I not able to check out or why is my order cancelled? 

There may be a few reasons:

- We have a minimum order policy. If the order is less than 15 euros excluding shipping, we regrettably will not be able to ship.

-If you are trying to check out and cannot manage to, please drop us an email using the contact form in our website. 

10.Why do I get a 404 message or cannot access the website page?

Because we have had many connection attempts from bad bots coming from countries we do not ship too, we have now restricted the access to any VPN and Proxy. If you are using a VPN or proxy to connect, please contact us by email and we will add your IP address to the the whitelist so you can connect.

11.How do I get a refund?

Please check our refund policy

12.Some of the seeds I am interested in seem to have run out of stock. What can I do?

Contact us. We may already have another supply coming in and we can give you an estimated date for availability.

13.I am having some challenges with some of the seeds. What can I do?

Please contact us. We can go through these challenges with you and work with you to try and figure out what is going on and provide answers. We want you to be successful! If you have a claim regarding the seed germination, even though we have germination tested them before putting them for sale, we will test them again before deciding on any replacement or refund. Very often, we have found the issue was not an issue with the seeds themselves.

14.I am looking for a variety and i do not see it on the website, what can I do?

Please contact us and we will be able to help. Maybe we simply do not have it and If suitable, we will try and source it for you. It could also be that you are looking for a F1 variety and in this instance, you will likely not find it here. Please check our blog on Why grow heirloom seeds.

15.Where do you source your seeds from?

We grow some of our own seeds ourselves in Cork, Ireland and we also source seeds from small seed conservation societies across Europe, some seeds saving organizations across Europe and some European organic seeds suppliers and heirloom and rare seeds suppliers. 

16.Where are you based?

We are based in Cork, in the Republic of Ireland.

 

If you cannot find what you are looking for, please contact us.

Email us at info@sowdiverse.ie