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FAQs

Frequently Asked Questions

1.What is your shipping policy?

Please click here for the shipping policy.

2.When will my order be shipped?

Orders typically ship twice a week on a Tuesday or Thursday depending on when your order was placed. We will send you an email when your order has been dispatched.

3.How will my order ship?

We use the Irish postal service Anpost.

4.How long will it take to receive my order?

It depends on when your order was placed. We dispatch orders on the Tuesday and Thursday. Once your order has been dispatched, it takes on average 2 to 5 days for you to receive the order delivered by AnPost. For customers living outside of Ireland, we recommend they choose the Registered shipping option at check out for traceability purposes. If the customer chooses non-registered shipping, we unfortunately have no visibility on the seed envelop once it has left our facility.

95.How do I change my order?

Please reach out to us if your order has already been placed and has not been dispatched yet.

6.There was an error with the items I received, what can I do?

If you notice any error, please do not open the seed packet. Please contact us as soon as possible.

7.Do you ship internationally?

We do ship to most of the EU and to Northern Ireland.

8.How do I get a refund?

Please check our refund policy

9.Where are you based?

We are based in Cork, in the Republic of Ireland.

 

If you cannot find what you are looking for, please contact us.

Email us at info@sowdiverse.ie