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FAQs

Frequently Asked Questions

1.What is your shipping policy?

Please click here for the shipping policy.

2.When will my order be shipped?

Orders typically ship twice a week on a Tuesday or Thursday depending on when your order was placed. We will send you an email when your order has been dispatched.

3.How will my order ship?

We use the Irish postal service Anpost.

4.How long will it take to receive my order?

It depends on when your order was placed. We dispatch orders on the Tuesday and Thursday. Once your order has been dispatched, it takes on average 2 to 5 days for you to receive the order delivered by AnPost within Ireland. For customers living outside of Ireland, the packets can take up to one month, therefore we strongly recommend they choose the Registered shipping option at check out for traceability and insurance purposes. If the customer outside of Ireland chooses non-registered shipping, we unfortunately have no visibility on the seed envelop once it has left our facility since their order is non trackable and is non-refundable if lost or damaged. 

95.How do I change my order?

Please reach out to us if your order has already been placed and has not been dispatched yet.

6.There was an error with the items I received, what can I do?

If you notice any error, please do not open the seed packet. Please contact us as soon as possible.

7.Do you ship internationally?

We do ship to most of the EU and to Northern Ireland. For our customers outside of Ireland, if they choose the non-registered option, the order is not trackable and not refundable. We strongly recommend our customers outside of Ireland to choose the registered option for insurance and traceability purposes. 

8.How do I get a refund?

Please check our refund policy

9.Some of the seeds I am interested in seem to have run out of stock. What can I do?

Contact us. We may already have another supply coming in and we can give you an estimated date for availability.

10.Where are you based?

We are based in Cork, in the Republic of Ireland.

 

If you cannot find what you are looking for, please contact us.

Email us at info@sowdiverse.ie